Help Center

Getting Started

Creating Your Account

1. Download SlideFarm from the App Store (iOS) or Google Play Store (Android)
2. Open the app and tap "Get Started"
3. Sign up using your email, Google account, or Apple ID
4. Verify your email address if you signed up with email
5. You're ready to connect your TikTok account!

Connecting Your TikTok Account

1. From the home screen, tap "Connect TikTok" or go to Settings → TikTok Accounts
2. Tap "Add TikTok Account"
3. You'll be redirected to TikTok's login page
4. Log in to your TikTok account and authorize SlideFarm
5. Once authorized, you'll be redirected back to the app
6. Your TikTok account is now connected and ready to use

Using Automations

Creating Your First Automation

1. Tap the "+" button to create a new automation
2. Select an image collection or upload new images
3. Choose your content template or write a custom prompt
4. Preview the AI-generated content and edit if needed
5. Set your posting schedule (time and frequency)
6. Select your TikTok account
7. Tap "Start Automation" to begin

Using Templates

SlideFarm offers pre-built templates for common content types:

• Motivational Quotes – Inspiring messages with your images
• Tips & Facts – Educational content in your niche
• Custom Prompts – Create your own AI instructions

Scheduling Options

• Post Now – Publish immediately
• Schedule Once – Set a specific date and time
• Recurring – Post daily, weekly, or at custom intervals

Troubleshooting

TikTok Connection Issues

Problem: Can't connect TikTok account

• Ensure you have a stable internet connection
• Check that your TikTok account is in good standing
• Try logging out of TikTok in your browser first, then reconnect
• If using a VPN, try disabling it temporarily

Problem: TikTok connection expired

• Go to Settings → TikTok Accounts
• Tap "Reconnect" next to the affected account
• Complete the authorization process again

Failed Posts

Common reasons posts may fail:

• Content Policy Violation – TikTok rejected the content. Review TikTok's Community Guidelines.
• Token Expired – Reconnect your TikTok account in Settings.
• Rate Limited – Too many posts in a short time. SlideFarm automatically spaces out posts to avoid this.
• Image Issues – Ensure images are JPEG or PNG, under 20MB each.
• Network Error – Check your connection and try again.

App Performance

• App is slow: Try clearing the app cache in Settings, or reinstall the app
• Images not loading: Check your internet connection and ensure you've granted storage permissions
• Crashes: Update to the latest app version from the app store

Account Management

Updating Your Profile

1. Go to Settings → Account
2. Tap on the field you want to update (name, email, etc.)
3. Make your changes and tap Save

Changing Your Password

1. Go to Settings → Account → Security
2. Tap "Change Password"
3. Enter your current password
4. Enter and confirm your new password
5. Tap "Update Password"

Disconnecting TikTok

1. Go to Settings → TikTok Accounts
2. Find the account you want to disconnect
3. Tap "Disconnect" and confirm
4. Your scheduled posts for this account will be paused

Delete Your Account

To delete your SlideFarm account:

1. Open the SlideFarm app
2. Go to Settings (gear icon)
3. Scroll down and tap Account
4. Tap Delete Account at the bottom
5. Read the warning about what will be deleted
6. Enter your password to confirm (or authenticate with Face ID/Touch ID)
7. Tap Permanently Delete Account

What happens when you delete your account:

• Your account access is revoked immediately
• All personal data is permanently deleted within 30 days
• All uploaded images are deleted
• All automations are stopped and deleted
• TikTok connections are revoked
• Any remaining credits are forfeited
• You will not be able to recover your account

If you have trouble deleting your account through the app, you can also request deletion by emailing favamvv@gmail.com from the email address associated with your account. Include "Account Deletion Request" in the subject line.

Billing & Credits

How Credits Work

• 1 Credit = 1 Published Post – One credit is used each time a slideshow is successfully published to TikTok
• Credits never expire – Your purchased credits remain in your account until used
• No charge for failures – If a post fails due to technical issues, no credit is deducted

Purchasing Credits

1. Go to Settings → Credits or tap your credit balance
2. Select a credit package (50, 200, or 500 credits)
3. Complete the purchase through the App Store or Play Store
4. Credits are added to your account immediately

Refunds

Credit purchases are processed through Apple or Google. To request a refund:

• iOS: Visit reportaproblem.apple.com
• Android: Go to Play Store → Account → Order History

We may also grant refunds for technical issues. Contact favamvv@gmail.com with your purchase details.

Credit History

View your credit usage history in Settings → Credits → History. This shows all credit additions and deductions with timestamps.