Get Support
Have a question, found a bug, or need help with your account? We're happy to assist.
Response Time
We aim to respond to all inquiries within 24-48 hours during business days. For urgent issues affecting your ability to use the app, please include "URGENT" in your subject line.
What to Include
To help us assist you more quickly, please include the following information when contacting support:
- Your email address associated with your SlideFarm account
- Device type and OS version (e.g., iPhone 14, iOS 17.2)
- App version (found in the app settings)
- Detailed description of the issue or question
- Screenshots if applicable (especially for error messages)
- Steps to reproduce if reporting a bug
Tip: Before contacting support, check our Help Center for answers to common questions and troubleshooting guides.
Common Topics
Account Issues
For help with login problems, account access, or account deletion, see our Account Management section in the Help Center.
TikTok Connection
Having trouble connecting your TikTok account? Check our Troubleshooting Guide for step-by-step solutions.
Billing & Credits
Questions about purchases, credits, or refunds? Visit our Billing & Credits section or contact us directly.
Other Inquiries
For business partnerships, press inquiries, or other non-support matters, please email us at favamvv@gmail.com with "Partnership" or "Press" in the subject line.